Freshservice
Cloud IT service desk for incidents, assets and change requests
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About Freshservice
Freshservice is a cloud-based IT service management tool from Freshworks. IT teams run their service desk with it, taking tickets from employees, tracking incidents and problems, and managing assets and change requests. Automation rules route and resolve routine requests, and a self-service portal lets staff find answers themselves. It follows ITIL practices, which suits growing companies that have outgrown email and spreadsheets. Setup is hosted in the cloud.
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