Maker Success Executive

Upfynd is hiring a Maker Success Executive to be the friendly, knowledgeable person makers turn to. Founders and product teams list and claim their software on Upfynd for free. You will help them do it well, answer their questions and make sure they have a great launch.

Why this role matters

Makers are half of Upfynd. When they have a smooth experience, they keep their listings fresh, reply to reviews and tell other founders about us. When they get stuck, they leave. Your help makes the difference.

What your week looks like

• Answer maker questions about submitting, claiming and editing listings by email and chat.
• Guide makers through the claim process and verify ownership carefully.
• Share simple tips on writing a clear listing and preparing for a launch.
• Handle requests to update or remove listings quickly and politely.
• Spot common problems and suggest fixes to the product and help centre.
• Write and update FAQ and help articles for makers.

You will do well here if you have

• 1-3 years in customer support, customer success or account management.
• Excellent written English and a patient, friendly tone.
• Interest in startups, SaaS and AI tools.
• Good organisation and the ability to manage many conversations at once.
• Experience with a helpdesk tool such as Freshdesk, Zendesk or Intercom.

Nice to have

• Experience supporting founders, developers or SaaS customers.
• Basic understanding of SEO and product launches.
• Fluency in Hindi or Odia in addition to English.

Your first 30, 90 and 180 days

• 30 days: You know how submissions and claims work and are answering maker questions on your own.
• 90 days: Response times are fast, makers rate their experience highly and you have improved at least three help articles.
• 180 days: You own the maker support experience and have helped reduce the most common support issues.

Where and how you will work

This is a full-time, onsite role at our office on the 11th floor of O-Hub, Infocity, Bhubaneswar. You will sit with the people you build with, which keeps decisions quick and conversations easy. Your everyday tools will include our helpdesk, the Upfynd admin dashboard, Google Docs and Google Sheets.

About Upfynd

Upfynd is a directory of new software, ranked by the people who actually use it. Every person gets one upvote per product, reviews come from real users, a person on our team checks every listing before it goes live, and nobody can pay to move up. Makers list and claim their products for free, and anything sponsored is clearly labelled and never touches rankings.

How to apply

Send us your CV along with a short note about a time you turned a frustrated customer into a happy one. Just like every listing on Upfynd, every application is read by a real person, and we reply to everyone who applies.