
Analytics, workforce and engagement software for large contact centers
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Verint sells software for large organisations that run customer service operations, covering workforce optimisation, speech and text analytics, and self-service. Its customer engagement tools combine AI with data from across the enterprise, aiming to improve how teams staff, coach and respond. The company also has a security intelligence heritage. It is a paid enterprise suite for contact center managers who want analytics across work, data and customer experience.
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