
AI agent, live chat and help desk working from a single support inbox
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Text.com, from the team behind LiveChat, puts an AI agent, live chat, a help desk and ticketing together in one workspace for customer service. Support teams answer routine questions with AI, hand complex ones to people and keep tickets organised. The company also frames service conversations as a source of sales, capturing leads and buying signals as they appear. It is a paid customer service product for businesses that want support and selling tied together.
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