
Empathic AI customer service agents for commerce shoppers
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Commerce shoppers want help that sounds human, and Siena AI's agents aim to supply it with empathy. Siena AI is an AI-powered customer support solution that combines automation with understanding. It uses a Cognitive Reasoning-Based Engine, called CORE, to handle complex service tasks across channels and languages. The company says this keeps interactions context-aware and consistent with the brand. Siena AI targets e-commerce and other businesses, and teams can book a demo to see the agents in action.
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