Pylon
Support platform for B2B teams that blends Slack, tickets and AI agents
Launched 12 months agousepylon.com
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About Pylon
Pylon is a customer support product made for B2B companies, where the customer is an account instead of a single person and conversations arrive over Slack, email and chat. Its AI agents investigate and resolve issues next to human staff, and every interaction is enriched with account-level context such as plan and history. Routine work is automated, so people spend time on the harder cases. It suits SaaS companies with account-based support. A free plan is available.
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