Knowmax
Knowledge management for contact centers with decision trees and visual guides
Launched yesterdayknowmax.ai
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About Knowmax
Knowmax is a knowledge management product for contact centers, giving agents and customers one source of answers with intelligent search. It includes interactive decision trees and visual guides that walk people through multi-step fixes, helping reduce handling time and improve first-contact resolution. Self-service deflects tickets, and the same content works across assisted and digital channels. It is for customer experience teams in large service operations. A free option is listed.
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