
Helpdesk with a built-in AI agent, Fin, for faster customer resolutions
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Support teams that want AI to handle routine questions can use Intercom's helpdesk, which has the Fin AI agent built in. Fin answers customer questions, takes actions and resolves issues alongside human staff. The Intercom Customer Service Suite pairs Fin with a helpdesk on one platform. The company says each conversation improves the next, because the AI agent is native to the helpdesk and not added on. Startups get Fin and Intercom for free, according to the listing.
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