Gladly Sidekick
Customer service by person, not ticket, with AI and automation for ecommerce
Launched 1 week agogladly.com
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About Gladly Sidekick
Gladly is customer service software that keeps a customer's whole history in one thread instead of case by case. It combines AI and automation with human agents, offering personalized self-service and support across channels. The company says this raises efficiency, cuts costs and lifts satisfaction. It has also introduced agentic commerce for premium ecommerce support on a store's own site.
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