
AI chatbots and a knowledge base that resolve most routine support questions
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Capacity is a support automation product that uses AI chatbots to answer customer inquiries, with the company claiming up to ninety percent can be handled without a person. Around the bot sit self-service features, including a central knowledge base and workflow automation that connects to other business tools. Agents are freed for the cases that need judgement. It is a paid platform for businesses that want to deflect routine tickets and automate support operations.
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