Simplesat
Customer satisfaction surveys for help desks, with CSAT, NPS and CES
Launched yesterdaysimplesat.io
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About Simplesat
Support teams use Simplesat to ask customers how a conversation went right after it ends. The survey software sends short CSAT, NPS and customer effort questions and ties each response to the ticket and agent. It plugs into help desk systems, so surveys go out automatically when a ticket closes. Managers see scores by agent, team and period, and can follow up on unhappy replies. It is a paid product aimed at customer service and success teams that want feedback tied to real interactions.
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