
Customer engagement and chat tools built around one connected CRM
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ICE Chat, from Enterice, brings customer conversations and contact records together under the idea of integrated customer engagement. It is listed as a CRM for companies that want chat with customers tied to the data they already hold. The point of a connected setup is that whoever replies to a customer can see who they are and what has happened before, rather than starting from a blank message window. The product is paid and aimed at businesses managing ongoing customer communication in a CRM software context.
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