
AI customer support agents that resolve routine queries for enterprises
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Support teams at large companies field the same questions again and again. Decagon builds AI agents that handle those conversations, resolving routine queries and improving response times without adding to headcount. It works across channels and connects to the tools and data a company already uses, so answers draw on real account information. The pitch is that customer service can scale as volume grows while quality holds steady. The customer base is enterprise, and a free option appears in its listings.
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