Agentforce
AI agents that resolve customer service cases and run workflows on Salesforce
Launched 1 week agosalesforce.com
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About Agentforce
Agentforce is Salesforce's AI agent platform for enterprises that want autonomous agents handling customer work. Its Einstein Service Agent, described as Salesforce's first fully autonomous agent, resolves service issues without preprogrammed scenarios and grounds its replies in business data. The agent runs 24/7 across channels and hands complex cases to human staff when needed. Agentforce sits within Salesforce's wider CRM suite, which covers sales, service, marketing and commerce on a unified AI, data and Customer 360 platform.
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